After you have registered for a course, we consider your registration to be a firm commitment for you to attend. Last-minute participant substitutions are difficult to arrange, although we understand emergency situations may arise that will affect your attendance to programs offered by Spear. We have established the following policy in case of course cancellation:
In addition, Spear reserves the right to cancel or reschedule events as necessary. In such a case, tuition or deposit may be refunded in full or transferred to a future seminar or course. In no event shall Spear be liable for any cancellation or change penalties assessed by an airline or hotel as a result of course date changes or cancellation.
30-Day Money-Back Guarantee Program: Spear Online membership is a 12-month membership. For a limited time, Spear will allow you to cancel your initial subscription to Spear Online service for any reason within the first 30 days of the start of your annual subscription, waive the $500 early cancellation fee and to obtain a full refund of all amounts you have paid for that service (through a credit to the credit card you used). This money-back guarantee is only valid during the first 30 days of your initial Spear Online subscription. After 30 days, all fees are non-refundable and your 12-month subscription is subject to Spear’s cancellation policy including a $500 early cancellation fee per the user agreement. In order to receive your refund within the first 30 days, you must notify Spear of your cancellation no later than midnight, Mountain Standard Time, on the 30th day following the date of your original payment for that service. You must notify Spear of such cancellation by submitting an online cancellation form.
This program is only valid for new customers to Spear Online for the first 30 days of the Spear Online membership. All subsequent membership renewals are subject to Spear’s cancellation policy as referenced above. Spear may cancel this money-back guarantee program at any time upon notice posted on the website or by revision to the user agreement; provided, however, that in such case your right to cancel your subscription to the Spear Online service, and to obtain a refund, for any subscription purchased before the date of such cancellation notice from Spear shall not be affected.
Once payments have been received and processed, Faculty Club membership is activated for 12 months and fees are non-refundable.
Once payments have been received and processed, Study Club membership is activated for 12 months and fees are non-refundable.